Policies

How we work

A process we build together
Our way of working, cancellations, payments and how we look after your information.
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Our philosophy

At HESTIA, we don’t see the people we work with as clients, but as partners in a process we build together.

Everything we do follows one principle: every form of governance is self-governance. We decide who we are and how we work. You freely decide whether that way of working is right for you.

That is why our policies are not about punishing anyone or treating anyone like a child. They follow a logic, we share it openly, and we invite you to choose, as the author of your own process, whether you want to be part of it.

Cancellations

Cancellations and missed sessions

When you book a session, that time and space are held for you.

If you need to cancel or change your appointment, let us know as soon as possible by writing to info@hestia.es or calling +34 93 459 28 02.

Our policy

  • Sessions cancelled more than 4 hours in advance can be rescheduled at no cost.
  • Sessions cancelled less than 4 hours before the start time, or missed without notice, are charged at 100%, whatever the reason.
  • A new session can be booked once the cancelled session has been paid.
This policy applies equally to in-person and online sessions.
Why

It isn't a penalty

Paying for a late-cancelled session affirms that the process matters to you and that you value the time and space held for you.

If that commitment isn’t present, we believe the conditions for quality work aren’t present either. We aspire to the highest quality in what we do, and in that case we would rather pause than continue sub-optimally.

Your information

Confidentiality and data protection

We look after your information with the same respect with which we look after the therapeutic process.

Professional secrecy

Everything you share in therapy is confidential. Our whole team is bound by professional secrecy and by the profession’s code of ethics.

Data protection (GDPR)

We process your data in accordance with the General Data Protection Regulation and Spanish law. You can exercise your rights at any time by writing to info@hestia.es.

Recordings

Some sessions may be recorded for learning, review and clinical supervision. We only do this with your explicit written consent, which you can withdraw at any time.

Minors

To begin a process with a child or adolescent, we need the consent of their parents or legal guardians.
More information in our privacy policy.
Payments

Payments and invoices

Fees depend on each therapist’s experience and are listed on our fees page.

You will receive an invoice for every session paid.

In short

  • Fees according to the therapist
  • An invoice for every session paid
  • Cancellations more than 4 hours in advance: no cost
  • Cancellations with less than 4 hours’ notice or missed sessions: 100%
If you have any questions about payments or invoices, write to us.

Do you have any questions?

We'll be happy to explain how we work before you start.
Contact us
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